Amazon is known for its cutthroat efficiency and harsh tactics; it's what makes it possible to get a pack of toilet paper delivered to your door in less than 24 hours. But CEO Jeff Bezos' love of precision and data goes far beyond fulfilling orders and undercutting competitors' prices. It permeates every aspect of the workplace.
And ruthless optimization, unsurprisingly, doesn't make for a very supportive workplace environment. The New York Times' Jodi Kantor and David Streitfeld interviewed over 100 former and current Amazon employees for a fantastic new report out today that reveals just how bad it can get. Working at the retail giant's Seattle offices is apparently nothing like showing up to work at an idyllic Silicon Valley campus.
"NEARLY EVERY PERSON I WORKED WITH, I SAW CRY AT THEIR DESK."
Employees describe a system that quantifies and analyzes every aspect of their work. Anything that the data can't pick up is revealed by informants — also known as fellow employees.
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